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 Online Help Desk
Small Business Services
Managing IT assets in the light of a growing need for reliable and robust IT infrastructure has opened up a whole set of new information technology challenges. In this context, there is an increasing need for a strongly managed IT infrastructure to support and enable business, providing organizations with the competitive advantage necessary to succeed. To address these requirements, ATP offers comprehensive cost effective services to enhance and maintain your network and to meet your desktop needs. We deliver fast response and solid solutions for data sharing, business flow automation, server and desktop, backup, virus protection, VPN, firewall, and other security needs. Our services will help insure reliable network and server performance. We provide repair and maintenance services on an as needed basis or via monthly contracts. Our friendly and experienced professional technicians will do whatever it takes to meet your computer services needs!
 

Computer Services
Here are just a few of the ways that ATP can help your business save money:

  • E-mail solutions based on variety Microsoft and Linux server technologies
  • Internet Access and Firewall solutions
  • Anti-virus Protection solutions
  • SPAM e-mail filtering solutions
  • Data Security and Backup solutions
  • Hardware support, maintenance, upgrade, and recommendations for existing and new Windows 95/98/NT/2000/XP and Linux based workstations and servers
  • We are a Business Provider of the top manufacturers of PC’s, servers, and support services. We can help design and configure the best PC’s for your environment, backed by award winning hardware, and on-site support. Why be without your PC for 2 weeks while it is being sent back for service, when you can have a PC service technician arrive onsite with replacement parts same day or next business day?
  • ATP’s PC & Network support services are available at a great rate, for the type of technical experience and certified support services that we provide
  • ATP’s PC & Network Service Technicians are A+ and Microsoft MCSE Certified
  • ATP provides fast, friendly, professional desktop support. We have deep experience in most desktop applications from Office to WordPerfect, from ACT to Outlook. Our technicians solve long-standing irritating issues and solve the underlying issues that cause repeat calls for IT support.
Network and Server Support
ATP offers comprehensive IT Management Services, which address all of your Server, Desktop and Network management needs.
Here are some of the areas we can help:
  • Network Management Services
  • Fault Management of LAN/WAN, Servers and Desktops
  • Hardware and Software Inventory Management
  • Configuration management
  • Performance management
  • Help Desk Functionality
  • Security management
  • Software distribution and License monitoring
  • Virus control
  • Liaison with external service providers and vendors

What is that you get?

  • Managed IT Operations
  • Call Handling
  • Problem Resolution
  • Daily Operations
  • Technology Roadmap
  • Multi-Vendor Liaison

Why would you come to us? What is the value of our services to your business? Here are some value additions:

  • Services that help you to concentrate on your core businesses
  • Enforces IT standards and streamlines the IT operations
  • Effective use the IT infrastructure
  • Proactive identification and resolution of bottlenecks and design issues
  • Better optimization of your technology resources
Help Desk Support
In today’s dynamic IT environment, businesses need to find ways to remain focused on their core competencies and business issues, reduce maintenance and support costs, and improve end-user productivity. In the light of these concerns, there is a strong need for a well managed infrastructure to support rapidly growing businesses.

The Help Desk is the strategic tool that can give companies a competitive advantage in delivering responsive, cost-effective IT customer service. Enterprises have become increasingly dependent on Help Desk support to keep their technology and personnel investments productive and profitable. With the increased complexity of the current hardware and software the Help Desks have become a necessity in many organizations.

ATP offers a comprehensive range of services for implementing remote Help Desk support in any business and has a variety of cost-effective solutions, which can be tailor-made to suit your business demands:
  • Custom support to suit specific business needs
  • Applications / Software Help Desk
  • Hardware Technology Support
  • Proactive problem resolution
  • Support of multi-vendor applications
  • Training and knowledge transfer
Wireless and Remote Connectivity

One of the most useful methods in attaining greater efficiency is to capitalize on the benefits gained from integrated multi-vendor technologies and creating shared data systems. ATP’s staff has extensive experience in the development of customized databases, information processes, website integrations and reporting applications for a wide variety of industries. We take pride in our ability to analyze and design quality technology solutions that improve efficiency through integration and office automation.

Our first meeting is offered to you on a complementary basis to discuss your needs with no obligation.

Our areas of expertise in custom technology development, includes

  • Database design and administration

  • Distributed data processing

  • Operations with bulk data

  • Product / application customization and support

  • Productivity improvement

  • Wireless / mobile integration

Let an experienced ATP consultant work with you and your company’s Management to develop and implement a long-term strategy for the acquisition and utilization of technology in your organization. Clients who utilize this consulting service rest easy in the knowledge that they are maximizing the use of their technology dollar.

Services Portfolio

 Telecom

 Enterprise

 Small Business

 Software Development

 Internet Access & Web Hosting

 Residential Services

ATP's  technical and consulting staff helps you get the most from your IT investments by delivering an extensive range of installation, monitoring and support services. By offloading the day-to-day tasks-including time-consuming “firefighting”-you're free to address higher-impact initiatives.
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